Thanks XXUP for adding information and you're correct, few of my customers need that type of management. That's why I still don't understand why WG decided to leave customers like me out. I guess there weren't enough of us.
I appreciate you taking the time to express your concerns about WatchGuard support. As the VP of Support, this kind of feedback is important for me to hear and I am sorry your experience was poor. I acknowledge that our support has fallen below our normal high standards for response time. This has occurred primarily because of staffing shortages. We experienced employee turnover in 2021 that has affected our ability to handle spikes in case volume. We have been actively hiring in Support to regain our staffing levels. While we have been successful in hiring quite a few new technicians in the last three months, you can imagine it takes time for support technicians to get up to speed. We still have open support positions to fill. If you know of people interested in working at WatchGuard, please encourage them to apply. Support technicians primarily works remotely now, so positions are open for hire from any region.
We have reviewed your December support case and agree that the level of support we provided was poor. Unfortunately that period of time was WatchGuard’s highest case volume of the year. High volume was triggered by a service degradation with AuthPoint started by an AWS IoT outage. To make matters worse, the high case volume came at a time when we usually experience lower case volume and more support technicians take time off.
At the same time, I recognize that this cannot be an excuse. It is WatchGuard’s responsibility to provide quality service at all times. I want to assure you that our entire support team is working hard to ensure our response times improve and we meet the expectations of our customers and ourselves. Again, thank you for taking time to give us feedback.
Vice President, WatchGuard Support
It is hard to understand why WG expects existing WiFi 5 AP customers who have all of the mgt etc. features to be the least bit happy with the total lack of them with the current WiFi 6 AP roll out.
And customers need to use 2 different WiFi mgt platforms too - 1 for WiFi 5 & 1 for WiFi 6.
Not customer friendly.
Such as when using WSM Policy Manager?
Then no, this is not an option.
You can only create a custom packet or proxy template, which does not include source or dest info, or other options which one can specify on a policy.
What firewall model do you have and what software version is it running?
From the V12.8 Release Notes, Fireware v12.8 Operating System Compatibility Matrix section:
For SSLVPN: OpenVPN is supported for all recent versions of Android and iOS.
For IPSec: Native (Cisco) IPSec client is supported for all recent versions of macOS and iOS.
For IKEv2: IOS native IKEv2 works & StrongSwan is supported for all recent versions of Android.
For L2TP: the native clients for both IOS & Android should work
For more details on setting use each type:
Mobile VPN Tunnelshttps://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/mvpn/general/mobile_vpns_about_c.html
Use Mobile VPN with SSL with an OpenVPN Clienthttps://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/mvpn/ssl/mvpn_ssl_ovpn_profile_c.html