Intel® WiFi 6 AX201 160MHz - Disconnect Issue

markhudymarkhudy
edited April 3 in WiFi - Cloud Managed

Purpose

Resolve Wi-Fi disconnects from Watchguard AP SSID on certain notebook computers. This appears to be a known issue in the Intel community.

Settings

The following client adapter settings resolve the frequent connect/disconnect events reported in Watchguard Cloud.

802.11a/b/g Wireless Mode -- 5GHz 802.11a
802.11n/ac/ax Wireless Mode -- 802.11ax
Channel Width for 2.4GHz -- 20 MHz Only
Channel Width for 5GHz -- 20 MHz Only
Preferred Band -- Prefer 5GHz band
Roaming Aggressiveness -- lowest

Issue was 1st reported on customer Dell Latitudes after connecting to an SSID. This issue is not with Watchguard Cloud but is a larger issue involving this particular Intel chipset. Hope this is helpful to someone.

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @markhudy
    It's not uncommon for Intel to release driver updates - would it be possible for you to post your driver version so future folks that stumble on this can try to match it up? Thanks for posting your solution.

    -James Carson
    WatchGuard Customer Support

  • markhudymarkhudy

    Driver version from a customer that used to have this issue.

    Name : Wi-Fi
    InterfaceDescription : Intel(R) Wi-Fi 6 AX201 160MHz
    InterfaceIndex : 18
    MacAddress : 70-CD-0D-E1-F9-15
    MediaType : Native 802.11
    PhysicalMediaType : Native 802.11
    DriverInformation : Driver Date 2023-07-26 Version 22.250.0.4 NDIS 6.60

    Note: 802.11a/b/g Wireless Mode -- 5GHz 802.11a this setting will most likely prevent many users from connecting to older home Wi-Fi networks, so putting it back to dual-band is the resolution for that.

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