AP420 radios won't turn on
I have what I thought was a simple setup of four AP420s and one AP125 that are cloud managed. Things have been fine for a year and a half until a week ago. For some reason all four of my AP420s have turned off their radios and we can't get them to turn back on. I believe this "may" be associated with the last firmware update, but not absolutely sure.
We have four SSIDs, one of which stays off except for in house customer demo days for our software. So three SSIDs are broadcast all of the time. There were no VLANS in place, no special settings or configuration. I was about to setup VLAN and segregate things a bit more last week when the AP420s decided to turn off their radios.
We have a M470 cluster setup in the office with the access points, but the APs are all cloud managed. We do have an open support case, but it keeps getting escalated and we haven't heard from anyone at Watchguard in three days now, still waiting.
We've tried going into each AP and turning the radios on. The cloud interface in monitor > Wifi > Radios shows them all as "Turning on Radio" as their status. We factory reset one AP as a test with no change. We've deleted and recreated our SSIDs with no change. We've added a new SSID with no change.
Everything is working fine with the AP125.
Thinking really deeply about this, it has to be one of three things:
- Problem with something in the cloud management
- Problem with the policies loading into the APs
- A power issue, too much or two little.
All five APs are connected to an eight port unmanaged switch that provides PoE to the APs. We disconnected one AP420 to reduce the power load on the switch, there was no change. A test meter shows the proper 48 volt output on all five cables running to the APs.
We are at our wits end trying to solve this. I can't believe all four AP420s would fail at the same time. Has anyone experienced anything like this? Any thoughts on how to solve this?
William E Ott