Why is WatchGuard support so bad recently

Adam_WitwickiAdam_Witwicki
in Technical Discussion

There are loads of bugs and quirks, but none of these are being fixed.
Support are useless only being able to give boiler plate responses.

I feel like I am being ignored

What are other peoples experiences?

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi Adam,

    We certainly strive to work with all of our customers in a timely manner. I would suggest asking that your case be escalated to our management team if you feel that your case is not being handled appropriately.

    I can also flag your case for review by a manager if you can reply with the case number.

    -James Carson
    WatchGuard Customer Support

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