Why is WatchGuard support so bad recently

There are loads of bugs and quirks, but none of these are being fixed.
Support are useless only being able to give boiler plate responses.

I feel like I am being ignored

What are other peoples experiences?


  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi Adam,

    We certainly strive to work with all of our customers in a timely manner. I would suggest asking that your case be escalated to our management team if you feel that your case is not being handled appropriately.

    I can also flag your case for review by a manager if you can reply with the case number.

    -James Carson
    WatchGuard Customer Support

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