There are loads of bugs and quirks, but none of these are being fixed.
Support are useless only being able to give boiler plate responses.
I feel like I am being ignored
What are other peoples experiences?
We certainly strive to work with all of our customers in a timely manner. I would suggest asking that your case be escalated to our management team if you feel that your case is not being handled appropriately.
I can also flag your case for review by a manager if you can reply with the case number.
WatchGuard Customer Support
I concur. It's absolutely abhorrent!
One was having an issue with registering a locally-managed device in the cloud for visibility. I mentioned what manual/article I used for it. We get a reply to use the exact same manual as I stated I've used and is not working. Happened on three different occasions/issues in a few weeks now. Going in circles for a few days before an actual capable engineer gets on a case.
You can request a case to be escalated, if you end up with a support tech who isn't really helping.
I'd be happy to help make sure those cases are reviewed, you'll need to ask for a manager in those cases, or provide the case numbers here so I can ask they be reviewed.