Why is WatchGuard support so bad recently
There are loads of bugs and quirks, but none of these are being fixed.
Support are useless only being able to give boiler plate responses.
I feel like I am being ignored
What are other peoples experiences?
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We certainly strive to work with all of our customers in a timely manner. I would suggest asking that your case be escalated to our management team if you feel that your case is not being handled appropriately.
I can also flag your case for review by a manager if you can reply with the case number.
WatchGuard Customer Support