Token keeps getting deleted
Hello, has anyone encountered AuthPoint token repeatedly getting deleted? A particular user has had their only token go missing every couple of days or so, and needs a new token reissued every time it occurs.
This issue is only happening to one particular user, and they do not have any 3rd party apps that does "cleaning" that would cause this issue.
Also, are there any other MFA apps that could register AuthPoint tokens, so we could possibly narrow down the issue?
Device Model: iPhone11,2
Device OS: IOS
OS Version: 15.0.2
AuthPoint App Version: 1.16.1
Rooted / Jailbroken: No
Malicious Software Installed: No
Push Allowed: Yes
Camera Allowed: Yes
Phone Protected with PIN or Pattern: Yes