Options

Take over a model C75

ConnectNowConnectNow
edited October 2021 in WiFi - Cloud Managed

I have take over a old devices for testing but I can’t add hen my cloud,
I get a error device/license already taken and I also not factory reset the device

Comments

  • Options
    james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @ConnectNow
    Use the support center link to create a new case. When asked for case type, choose customer care.

    Include to serial number of the device, and a picture of the serial number barcode as an attachment in the case.

    The licensing team can have the device moved to your account. This is a manual process as we need to review each one to confirm you have access to/own the device.

    -James Carson
    WatchGuard Customer Support

Sign In to comment.