BOVPN was up since was created and went down

Alexander_KimAlexander_Kim
in Firebox - VPN Branch Office

Hi All,

I created BOVPN gateway and tunnel between Firebox M270 and Azure and its been working for 3 days.
All of a sudden it went down and doesn't go back up even after I tried to rebuild it from scratch.

Below is part of the diagnostics report.

*** WG Diagnostic Report for Gateway "AzureS2S" ***
Created On: Thu Jul 8 09:14:26 2021

[Conclusion]
Error Messages for Gateway Endpoint #1(name "AzureS2S")
Jul 08 09:14:15 2021 ERROR 0x021a0011 Received unacceptable traffic selector in IKE_AUTH request.

Checked remote and local IP address - both correct.
Nothing was changed in BOPN gateway and tunnel configurations.
Nothing was in general made before it started to happen.

Can someone please point to the area this error comes from.

Comments

  • CrystalDesignDRCrystalDesignDR

    I've the same issue, only a reboot solved this for me, did you solve this in the meantime?

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @Alexander_Kim
    The error is saying azure is replying with something in phase 1 being incorrect and is rejecting forming the tunnel. Check the logs on the azure side for more info on specifically what.

    -James Carson
    WatchGuard Customer Support

  • JamesJames
    edited April 2022

    For me these steps solved the problem

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