Network Discovery Subscription

Steve_KSteve_K
in Firebox - Subscription Services

Hi all new to this group. My T15W services have expired and I have only just purchased a Network Discovery subscription. However it shows as active under managed products but the feature key is not allowing it to be active on the appliance. I have no other live services at present as I am purchasing as I need the licences. Do I have to purchase any other licences for this subscription to work e.g. Basic Support?

Comments

  • Bruce_BriggsBruce_Briggs

    Did you import the updated Feature Key into your appliance?
    If not, do so.
    You can do this from the Web UI -> System -> Feature Key, at the bottom.

    To activate any add on license, you do need a Standard Support license, often called a LiveSecurity license.

    You don't need a Basic Security Software Suite license, which includes Standard Support (24x7), Application Control, WebBlocker, spamBlocker, Gateway Antivirus, Intrusion Prevention Service, Reputation Enabled Defense, and Network Discovery.

  • Steve_KSteve_K

    Thanks Bruce_Briggs I will get that additional licence. Hoped it would be something simple like that. Cheers

  • Bruce_BriggsBruce_Briggs

    You can see the expiration date in your current feature key - look for the LIVESECURITY line in it.

    WatchGuard Standard Support Renewal 1-yr for Firebox T15-W - WGT16201
    WatchGuard Standard Support Renewal 3-yr for Firebox T15-W - WGT16203

  • Bruce_BriggsBruce_Briggs

    Also note that if your LiveSecurity subscription has lapsed more than 30 days, you may also need a reinstatement license.
    Reinstatement is usually waived if you buy a bundle.

    https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/support/lss_about_c.html

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