Helper service not starting
I discovered that I couldn't connect to localhost:8080 when checking the AD helper so I updated to helper 220.127.116.1173 using an elevated command prompt and the command: msiexec /package helper-18.104.22.16873.msi.
Checking the services, I see the helper is not running. When I try to start it, I get the message "The helper service on Local Computer started and then stopped..."
This is logged in the Application Log after the start attempt:
Service cannot be started. System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
at winsw.WrapperService.StartProcess(Process processToStart, String arguments, String executable)
at winsw.WrapperService.OnStart(String _)
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
I've uninstalled, rebooted and tried again with the same problem. Any suggestions?
The first thing I'd check is that Java is still installed and is running. If you type "java -version" on your command line, you should get a response from Java with version number.
If the issue continues, I'd suggest a support ticket.
WatchGuard Customer Support
It looks like I have the latest, I'll open a ticket. Thank you.
java version "1.8.0_281"
Java(TM) SE Runtime Environment (build 1.8.0_281-b09)
Java HotSpot(TM) 64-Bit Server VM (build 25.281-b09, mixed mode)
*** Follow up ***
Based on James comment, I uninstalled Java and reinstalled it without any success. I then pulled down the Java SE 16 and installed it manually and discovered that the environment path variable may have previously been incorrect (even though I was able to get the version). Anyhow, I now have a successful Java installation and I was able to successfully install the AD Helper.