AuthPoint

WCS

what to do if the user phone not support QR code

james.carson

Hi @WCS
If the user's phone is unable to scan the QR code, they can also open the email on their phone and click the ACTIVATE button. If the email was opened on a phone it would look like this:

https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/authpoint/images/activate-token-webpage.PNG

You can read more here:
https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/authpoint/activate_token.html