Case 01428426

rv@kaufmann.dkrv@kaufmann.dk
in Firebox - Dimension, Logging and Reporting

Hi,

I have opened a case, 01428426, with problems on my dimension.
I doubt the support person assigned is reading, what i am writing in the case. Annoying!

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @RVilhelmsen

    I took a look at the case, and have requested that it be escalated for you.

    In the future, I'd suggest letting the technician know that you don't like the path the case is on and request that it be escalated vice posting to the forums. The support tech's lead teams check the cases, whereas the forums are mostly customers and users.

    -James Carson
    WatchGuard Customer Support

  • rv@kaufmann.dkrv@kaufmann.dk

    I´ll do @James_Carson

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