Comments
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Hi, OK I will need to file a ticket on this. Thank you.
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Hi, If I use the FQDN of the actual server the shares are hosted on he can connect. It seems the domain is being resolved properly as he can see the list of all the DFS shares he has access to.It appears the issue is when using the DFS shares the path to the actual share does not have the domain name. It is just the server…
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I forgot to mention that the shares are DFS shares. The user cannot access the shares using the namespace when the user is in the office but they work when not in the office. When in the office the user can access the shares using the ip address of the servers or the FQDN of the server with the share. As a workaround for…
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He works for another company and is never connected to our domain. When he is in his office (in another country) and connected to their domain network he can connect to the VPN but not the shares. If he connects to a Wifi hot spot on his cell phone instead of their domain network he can connect to the VPN and access any…
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There is no domain trust between domains. It used to work just fine. The only thing I needed to get it to work initially on his end was to add the domain prefix to the VPN profile. The only change on our end recently is we switched to new ISP and have a new IP address. No changes have been made to the VPN profile other…
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Hi James, The support rep gave me this link. It says the profile is locked by administrator. But the location of the config file is not in the location list in the document. I found it in C:\ProgramData\WatchGuard\Mobile VPN\data I deleted the file and it removed all the profiles. Maybe the document is out of date.…
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Hi James, Yes the client is disconnected and the delete button is greyed out. I have a ticket open right now for another VPN issue so I will ask the rep how to do this. Thank you. Beau
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Hi James, Thank you for the answer. Beau
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Hi, I was able to install openjdk with amazon Correto and now it does not say that I need java installed. I can run java from the command line. When I run the installer two command prompt windows appear and disappear. The software does not seem to be installed properly. The service is not listed under services. When i run…