Watchguard new Feature Request
Hi Community Gurus, please help me, where can I report my "New Feature Requests", is there any process existing for this? Thanks in advance, Norbert
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Hi Community Gurus, please help me, where can I report my "New Feature Requests", is there any process existing for this? Thanks in advance, Norbert
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New feature request for what product?
For the firewall product, you can post here:
https://community.watchguard.com/watchguard-community/categories/firebox-product-enhancements
Hi Bruce, thx for your guidance, that helps!
It's also advised to open ticket so that they have a bug feature request on their official system too
what about endpoint protection? i was told by support that i have to route my feature request via our account manager they will not do it as they have done on numerous times before
Hi @RobW
Support will sometimes direct you to your sales person if a request is open but stalled, or there is another reason that it is not moving. If the tech is requesting you reach out to someone from the sales team, it's generally so the request doesn't sit forever.
-James Carson
WatchGuard Customer Support
Hi James
I have put in 15 feature requests in the past (its a straight forward process) through support I shouldnt have to chase salesmen as a gold partner.
Hi @RobW I suggest that you fill out the survey in the case when it closes, or ask to speak with a manager about the response you got.
-James Carson
WatchGuard Customer Support