RDP disconnect while VPN active

IT1902
IT1902
in Firebox - VPN Mobile User

MUVPN-Clients do normally IPSEC-VPN to box and RDP to trusted stations. After a while the RDP-sessions disconnect, VPN is still alive but a reconnection of RDP is not possible still disconnecting/reconnecting VPN.
Any ways to log or check this behaviour? any ideas?

Comments

  • Bruce_Briggs
    Bruce_Briggs

    For the record, what firewall model do you have and what version of software is it running?

    Which IPSec VPN client is this, Shrew or the WG NCP ?

  • IT1902
    IT1902

    M300 with WSM 12.5.7 and WG NCP-Clients

  • james.carson
    james.carson

    If the VPN session is still active, I'd check the event logs for the remote desktop service on both the server and client PC. There may be a log entry with information suggesting why this is happening.

    Does the disconnectoin happen at any specific time (like 1 hr after connection, or during 30 minutes of idle time?)

  • IT1902
    IT1902

    First I thought about the default idle timeout of 30min, but sometimes it happens during working. The odd thing is the vpn is still active and only e reconnect helps.
    Next time I try to find out more...

  • Samir
    Samir

    I would check if you have the same reconnect issue locally. If so, it is an rdp issue. Otherewise, it is a vpn/isp issue. I have seen late packets or packet loss cause rdp disconnects.

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