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RDP disconnect while VPN active

IT1902IT1902
in Firebox - VPN Mobile User

MUVPN-Clients do normally IPSEC-VPN to box and RDP to trusted stations. After a while the RDP-sessions disconnect, VPN is still alive but a reconnection of RDP is not possible still disconnecting/reconnecting VPN.
Any ways to log or check this behaviour? any ideas?

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    Bruce_BriggsBruce_Briggs

    For the record, what firewall model do you have and what version of software is it running?

    Which IPSec VPN client is this, Shrew or the WG NCP ?

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    IT1902IT1902

    M300 with WSM 12.5.7 and WG NCP-Clients

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    james.carsonjames.carson Moderator, WatchGuard Representative

    If the VPN session is still active, I'd check the event logs for the remote desktop service on both the server and client PC. There may be a log entry with information suggesting why this is happening.

    Does the disconnectoin happen at any specific time (like 1 hr after connection, or during 30 minutes of idle time?)

    -James Carson
    WatchGuard Customer Support

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    IT1902IT1902

    First I thought about the default idle timeout of 30min, but sometimes it happens during working. The odd thing is the vpn is still active and only e reconnect helps.
    Next time I try to find out more...

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    SamirSamir

    I would check if you have the same reconnect issue locally. If so, it is an rdp issue. Otherewise, it is a vpn/isp issue. I have seen late packets or packet loss cause rdp disconnects.

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