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Authpoint logon app fail setup to mac

carenickcarenick
in AuthPoint - General

I downloaded the Logon application for MacOS and after installation I was asked to restart the computer. I continued and now I can't access my notebook anymore. The computer does not have access to the internet and I cannot access it by restarting in safe mode.
(I have already setup the user on cloud and it works properly with my VPN connection..)

I don't know how to proceed with this, could you help me?

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    Bruce_BriggsBruce_Briggs

    You should open a support incident so that a WG rep can help resolve this.
    . https://www.watchguard.com/wgrd-support/contact-support
    . Call 1-877-232-3531 in the US.
    . Visit the page here to find the number in or closest to your country:
    https://www.watchguard.com/wgrd-support/support-by-phone/all

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    ConnectNowConnectNow

    @carenick said:
    I downloaded the Logon application for MacOS and after installation I was asked to restart the computer. I continued and now I can't access my notebook anymore. The computer does not have access to the internet and I cannot access it by restarting in safe mode.
    (I have already setup the user on cloud and it works properly with my VPN connection..)

    I don't know how to proceed with this, could you help me?

    Whe have te same issue with a MacBook . How dit you solved it ?

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