Authpoint logon app fail setup to mac

carenick

I downloaded the Logon application for MacOS and after installation I was asked to restart the computer. I continued and now I can't access my notebook anymore. The computer does not have access to the internet and I cannot access it by restarting in safe mode.
(I have already setup the user on cloud and it works properly with my VPN connection..)

I don't know how to proceed with this, could you help me?

Bruce_Briggs

You should open a support incident so that a WG rep can help resolve this.
. https://www.watchguard.com/wgrd-support/contact-support
. Call 1-877-232-3531 in the US.
. Visit the page here to find the number in or closest to your country:
https://www.watchguard.com/wgrd-support/support-by-phone/all

ConnectNow

@carenick said:
I downloaded the Logon application for MacOS and after installation I was asked to restart the computer. I continued and now I can't access my notebook anymore. The computer does not have access to the internet and I cannot access it by restarting in safe mode.
(I have already setup the user on cloud and it works properly with my VPN connection..)

I don't know how to proceed with this, could you help me?

Whe have te same issue with a MacBook . How dit you solved it ?