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Microsoft Teams does not completely load
I'm running FirewareOS v12.1.1 on a cluster of two 850's.
When a class of about 30 students go to Microsoft Teams (teams.microsoft.com) the page does not completely load with most of them. Other sites work without problems. The menu / framework is loaded, but the real contents (like the assignment) on the page won't load. I suspect the proxy to be the problem in this. So I opened the HTTPS-proxy and changed the connected Webblocker config. I added an exception to Allow teams.microsoft.com/* (also with a * in front, but in this forum it gives me bold font and both the stars dissapear, so I could not add that here), but it did not solve the problem.
Where else can I have a look or change a setting to have Teams completely load the page?
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To understand your problem, you need to enable logging on your HTTPS proxy action.
Are you doing Inspect on your HTTPS proxy ? You can Log on the Inspect Action line.
This should show you what is being accessed by your users.
Often the issue is HTTP content which is being denied - from the HTTP proxy action specified on the HTTPS proxy action. Logging there may be needed to really understand the issue.
Hi Bruce, thx for your quick response. Logging is enabled. I do not use Inspect. Today I noticed the HTTP proxy action on the bottom of the HTTPS proxy / Webblocker page. I seriously never noticed it before... Shame on me. I changed that HTTP proxy action to bypass Teams. I'll have it tested with a teacher tomorrow and get back with the results.
The HTTP proxy action will only be used for Inspect sites.