AuthPoint Error code 403.001.763

Graeme
Graeme
edited June 2025 in AuthPoint - General

Hi, Can someone please decode this error 403.001.763, from a user trying to activate a token from the email QR code. Just need to know what it means to point us in the right direction.

Thanks in advance.

Comments

  • james.carson
    james.carson

    iOS - Activation
    ERROR_CRYPTO_DECODE_ACTIVATION

    There's something wrong with decoding the QR code the user was sent.
    Please try re-sending them a new activation QR code (if you find their user in AuthPoint, there will be a more menu (3 dots) that allows you to re-send email.)

    If the new email with the new QR code do not work, please consider opening a support case. Please include the user's email address that the QR code was sent to in the support case should you need to open one.

  • Seth_B_Go2tech
    Seth_B_Go2tech

    This is still an on going issue. I have users that when receiving new iPhones and using the transfer token method will receive this error. Resending the token via the admin portal does not correct the issue.

  • Dave_Daniels
    Dave_Daniels WatchGuard Representative

    It could be an issue with their camera. Can you have them open the activation email on the same phone that the AuthPoint app is installed on? They can click activate token and it will not need to use the camera to scan the QR code.
    If that also is an issue then they will need to open a support case so we can diagnose their issue.

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