error 400.012.310

illbrainillbrain
in AuthPoint - General

We try to activate a token on a Samsung Galaxy S22 5G and get the error 400.012.310. When we turn off the WiFi, the errors 400.001.301 400.001.303 appear.
The app has been reinstalled and the token is therefore also new.

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @illbrain

    Your errors are all based around internet connectivity:

    400.012.310
    Delete - ERROR_INTERNET_NOT_CONNECTED (no internet connectivity at all)

    400.001.301
    Activation - ERROR_NO_HEADER_ELEMENT (suggests missing packets)

    400.001.303
    Activation - ERROR_UNKNOWN_HOST (DNS resolution error, which is related to the ones above)

    -James Carson
    WatchGuard Customer Support

  • illbrainillbrain

    Hi @james.carson

    thanks for the answer. is there an overview of the error codes?

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @illbrain There is not, unfortunately. If you need one decoded, we can do them via the forums, or via a support case.

    -James Carson
    WatchGuard Customer Support

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