error 400.012.310

illbrainillbrain
in AuthPoint - General

We try to activate a token on a Samsung Galaxy S22 5G and get the error 400.012.310. When we turn off the WiFi, the errors 400.001.301 400.001.303 appear.
The app has been reinstalled and the token is therefore also new.

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @illbrain

    Your errors are all based around internet connectivity:

    400.012.310
    Delete - ERROR_INTERNET_NOT_CONNECTED (no internet connectivity at all)

    400.001.301
    Activation - ERROR_NO_HEADER_ELEMENT (suggests missing packets)

    400.001.303
    Activation - ERROR_UNKNOWN_HOST (DNS resolution error, which is related to the ones above)

    -James Carson
    WatchGuard Customer Support

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