White login page
AuthPoint has been deployed for two years without any issues, but the last three new Windows 11 24H2 I've deployed refuse to log in to Microsoft products (Edge, Teams, New Outlook, OneDrive). After I enter a valid email, it redirects to AuthPoint and stops loading with a blank white page. The wizard adding the computer to Azure (access work) works as expected. The Authpoint is working. It's not a firewall issue.
I can't reproduce the issue on an older computer, just on a computer that has just been freshly installed or formatted.
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It's a known issue with Windows 11 24H2
https://techsearch.watchguard.com/KB?type=Known Issues&SFDCID=kA1Vr0000006iJJKAY&lang=en_US
Thanks for posting this. I've been having the same issue for over a week and working with Microsoft to help resolve, to no avail, I might add. It's crazy that AuthPoint subscribers were not notified. I've lost many hours on this one and have several users continuing to ask or need their new devices.
Have you found any workaround yet? I've reported the issue to Microsoft and am in communication with WatchGuard, who said they are working on a fix.
Waiting for a fix from MS or WatchGuard.
Yep. Same. Thanks. WatchGuard also told me they aren't getting many reports of this issue.
They have an internal bug ID AAAS-23584 if you need to refer to it.
I have same issue on RDS server Windows 2016 with Outlook 2019.
I can't find a solution and the link above no longer exists. What did you do to solve the problem? Thank you
Hi @romain_vessot62
This issue (AAAS-23584) was fixed in late October 2024. If you're still running into this issue, I'd suggest opening a support case via the support center link at the top right of this page.
-James Carson
WatchGuard Customer Support