Unable to contact the WatchGuard software update server.

WayneSWayneS
in Firebox - Upgrade, Downgrade, Backup

Hi,

I know I can manually update the OS on the T40, but is there a way to fix this so you can do it through the UI? I used to get the exact same thing with the T30 we had also.

The T40 is running 12.6.1, so its not far behind current.

Thank you,

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @WayneS

    The firebox uses DNS to determine what server to connect to. I'd suggest checking that your DNS servers are populated in Network -> WINS/DNS.

    If your issue persists, consider opening a support ticket so our team can sort out what might be going wrong.

    -James Carson
    WatchGuard Customer Support

  • WayneSWayneS

    Thank you, that gives me something to look at

  • WayneSWayneS

    Ah perfect, thats now working thank you. I didnt originally setup the firebox so I hadnt checked this before.

  • OneLikeOthersOneLikeOthers

    Thanks James,
    after two years this hint is still useful.
    I solved the same problem of OP.
    Regards

Sign In to comment.