Unable to contact the WatchGuard software update server.


I know I can manually update the OS on the T40, but is there a way to fix this so you can do it through the UI? I used to get the exact same thing with the T30 we had also.

The T40 is running 12.6.1, so its not far behind current.

Thank you,


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    james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @WayneS

    The firebox uses DNS to determine what server to connect to. I'd suggest checking that your DNS servers are populated in Network -> WINS/DNS.

    If your issue persists, consider opening a support ticket so our team can sort out what might be going wrong.

    -James Carson
    WatchGuard Customer Support

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    Thank you, that gives me something to look at

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    Ah perfect, thats now working thank you. I didnt originally setup the firebox so I hadnt checked this before.

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    Thanks James,
    after two years this hint is still useful.
    I solved the same problem of OP.

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