SSLvpn connection problem with public IP

Hi, I have configured the SSL vpn on a WG xtm25 following the steps of the tutorials.
The problem is outside the internal network VPN client fails to connect.
I have reviewed all the configuration but still does not connect.
SSLvpn rules were created automatically and I have not moved any of them
Log error:
5: 41: 07.797 WatchGuard Mobile VPN with SSL client is already running. Passing command line to process.
5: 41: 24.910 Requesting client configuration from
5: 41: 34.926 FAILED: 2020-05-08T15: 41: 39.918 FAILED: Cannot perform http request, timeout 12002
5: 41: 39.918 failed to get domain name


  • Options

    Is the public IP addr assigned to your firewall external interface or does your firewall external interface have a private IP addr from your ISP device ?

    Review this:
    Troubleshoot Mobile VPN with SSL

    You can turn on diagnostic logging for SSLVPN which may show something to help:
    In WSM Policy Manager: Setup -> Logging -> Diagnostic Log Level -> VPN -> SSL
    In the Web UI: System -> Diagnostic Log
    Set the slider to Information or higher

  • Options

    What do you get if you enter https://yoursslvpnpublicipaddress into a browser on an external computer? I get a protocol warning using the IP you posted, when I should be getting the SSLVPN login page. An SSL scan of that IP shows an expired self-signed Fireware web CA cert as well, "Valid from June 22, 2013 to August 20, 2016."

    Gregg Hill

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