Driver Error: Tun & Tap System
I am using Watchguard Firebox Mobile VPN with SSL, version 12.0 on an Apple Macbook Pro with macOS 10.14. When I open Firebox, there is a popup that says "Drive Error: The tun & tap system extensions may not be properly installed" and has the options to Continue or Quit. If I continue, the program works fine to my untrained eye. Is this something I need to address, and if so, how?
Note: I am not trained in IT, but I'm generally knowledgeable with technology. I am not the system administrator for my company's Firebox subscription.
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I'd suggest starting with the latest version of the VPN client for your Mac:
(Mobile VPN with SSL v12.5.3 for MacOS)
http://cdn.watchguard.com/SoftwareCenter/Files/MUVPN_SSL/12_5_3/WG-MVPN-SSL_12_5_3.dmg
v12.0 is very old, so I would suggest upgrading the firewall to the latest version of Fireware at some point to get the latest security patches, and fixes.
-James Carson
WatchGuard Customer Support
Not so. I have the same issue with this latest SSLVPN for MAC. 12.5.3
MAC OS 10.15.6
Uninstalled, re installed same dismal error message.
What now brown cow??
Ok...12.5.3 is error prone, in other words, JUNK. Unusable.
Went back to 12.5.2. Seems fine.
So the answer is: stay away from 12.5.3 forever.
Hi @HSHSupport
If you're still running into that error, I'd suggest opening a case with our support team. It's difficult to tell what might be interfering with the TAP driver based on that error message alone.
-James Carson
WatchGuard Customer Support
I know on my Windows 10 systems, the only way the TAP driver installs properly is if I run the SSLVPN installer as administrator. Maybe Macs have an equivalent requirement?
Gregg Hill