Watchguard AP won't go past Authenticating status
I'm trying to add a ap320 running 8.8.1-101 to my network which will be managed via the local firebox which is running 12.1.3.B608021. This watchguard AP won't go past Authenticating status, i've tried to reset via these instructions https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/wireless/ap_reset_c.html but i still can't get it to go past Authenticating status. What else can i do?
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Does this, from the V12.1 docs, help?
The AP is authenticating to the Gateway Wireless Controller. If the status does not change from Authenticating to Online, the passphrase on the AP might not match the passphrase on the Gateway Wireless Controller. For information about how to resolve a passphrase mismatch, see About AP Passphrases.
About AP Passphrases
https://www.watchguard.com/help/docs/fireware/12/en-US/Content/en-US/wireless/ap_passphrases_about_c.html
@NetworkWise
Try following the steps here to make sure it's not trying to connect to the cloud:
https://watchguardsupport.secure.force.com/publicKB?type=Article&SFDCID=kA10H000000g3e2SAA&lang=en_US
(specifically step 1)
If you haven't run through the reset procedure, I'd suggest going through it to ensure that anything that was on it has been cleared.
-James Carson
WatchGuard Customer Support
@James_Carson That worked.
Yes, @James_Carson. It works. I had the same issue. Thanks!