Host sensors with problems

Hello, in my company we have got 100 host sensors installed, 95 are working well but there are 5 that in the TDR Panel ara marked that they have problems. All of them have the same problem. The error message says: "Problem (Failed to configure malicious md5 list Failed to dowload md5 list FailureCode = 50)".

How can i solve it?

Thank you.

Comments

  • James_CarsonJames_Carson Moderator, WatchGuard Representative

    Hi @allop

    I'd suggest opening a case -- the support team will need more information like what md5sum is causing the issue.

    -James Carson
    WatchGuard Customer Support

  • Ok, it is done.

  • Is this problem solved ?
    Any reaction from Watchguard Support?

  • James_CarsonJames_Carson Moderator, WatchGuard Representative

    @FeldmeyerM Unfortunately, I don't know what the case numbers are unless they're shared here, so I have no way of checking.

    If you're running into a problem with TDR host sensors, I'd suggest opening a case. If you prefer working over the web, just select the "online update only" option when you create it and the tech won't call.

    -James Carson
    WatchGuard Customer Support

  • Hello
    we opened an additional case
    We missed 2 fqdns in our policy

    Here are the fqdns, which shoud be accessible for all tdr clients with HTTPS

    tdr-hsc-eu.watchguard.com
    tdr-hsc-na.watchguard.com
    tdr-hsc-ap.watchguard.com
    tdr-adhh-na.watchguard.com
    tdr-adhh-eu.watchguard.com
    tdr-adhh-ap.watchguard.com
    tdr-fbla-na.watchguard.com
    tdr-fbla-eu.watchguard.com
    tdr-fbla-ap.watchguard.com
    tdr-rdp-na.watchguard.com
    tdr-frontline-eu.watchguard.com
    tdr-frontline-na.watchguard.com
    tdr-frontline-ap.watchguard.com
    tdr-files-na.watchguard.com
    tdr-files-eu.watchguard.com

    regards

    Markus

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