Host sensors with problems

allop

Hello, in my company we have got 100 host sensors installed, 95 are working well but there are 5 that in the TDR Panel ara marked that they have problems. All of them have the same problem. The error message says: "Problem (Failed to configure malicious md5 list Failed to dowload md5 list FailureCode = 50)".

How can i solve it?

Thank you.

james.carson

Hi @allop

I'd suggest opening a case -- the support team will need more information like what md5sum is causing the issue.

allop

Ok, it is done.

FeldmeyerM

Is this problem solved ?
Any reaction from Watchguard Support?

james.carson

@FeldmeyerM Unfortunately, I don't know what the case numbers are unless they're shared here, so I have no way of checking.

If you're running into a problem with TDR host sensors, I'd suggest opening a case. If you prefer working over the web, just select the "online update only" option when you create it and the tech won't call.

FeldmeyerM

Hello
we opened an additional case
We missed 2 fqdns in our policy

Here are the fqdns, which shoud be accessible for all tdr clients with HTTPS

tdr-hsc-eu.watchguard.com
tdr-hsc-na.watchguard.com
tdr-hsc-ap.watchguard.com
tdr-adhh-na.watchguard.com
tdr-adhh-eu.watchguard.com
tdr-adhh-ap.watchguard.com
tdr-fbla-na.watchguard.com
tdr-fbla-eu.watchguard.com
tdr-fbla-ap.watchguard.com
tdr-rdp-na.watchguard.com
tdr-frontline-eu.watchguard.com
tdr-frontline-na.watchguard.com
tdr-frontline-ap.watchguard.com
tdr-files-na.watchguard.com
tdr-files-eu.watchguard.com

regards

Markus