User Group Authen cannot voice call Line application

How to setting Policy Http,https proxy?
I get start setup policy for user group manage diference by proxy user sso authen is call line application, but user any client rediret to authen portal cannot call line after log in sucess.
I fixed the problem by removing these user groups in the outbound policy. But I'm not sure Setting like this Is it correct and secure?
Exam config
Add > User/ group > Any external
or
Add > User/ group > Firebox

Please recomment setting guide.

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