Network Drive Connection Issues
I currently work remotely, accessing a network of drives stationed in a different state. When I first started, I was sent a computer that was supposed to have the drives all set up, and was supposed to just log in through a DNS server to access them. That didn't work, as I wasn't able to access any of the 6 drives except one.
After receiving a Firebox and engaging in a few hour help session with Watchguard to set up/ connect all needed drives, I was able to gain access. However, within a few days I lost access to two of the 6 drives. I forward the problem on to my employer, who contacted their networking service company. They have no clue why I'm unable to access the two drives.
Side note: if I select "Work Offline" under "Easy Access" on the home ribbon of windows explorer when in the drive folder I'm trying to access, I can get VERY slow access (30 seconds to 1 minute to open up a single folder) for maybe 5 minutes. After that I lose access and have to start all over.
So, I've been tasked with figuring out the problem, but I really have no clue as to even what questions I should be asking, let alone how to troubleshoot the problem (I'm a natural science major with no networking experience).
Would anyone know where to begin?
Thanks for reading.