M470 visible on cloud but end users not getting internet

Hello, I have a site where an M470 is the firewall device and no Internet traffic was getting through, yet IT support can see the device remotely and all looked good.

This happened out of nowhere, seemingly. worked fine Friday night then nothing Saturday with no apparent changes. tested up to cable into firewall and all good so problem was with m470. It cleared after a reset of both gateway router (which was passing traffic OK) and the firewall.

so working OK now but we would still like to understand why it stopped passing Internet traffic.

anyone came across this?


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