AP lose approval


We manage a bunch of Watchuard firewall for our customers.
We often see on this managed Watchguard that AP (From AP100 to AP420) lose Approval from Firewalls.

This AP have a dedicated VLAN Management, and VLANs for SSID . Network communication is correct, we just have to use the tool "Marks as approved", and everyting is right .

Anyone has the same problem or have an idea of the source of problem ?

Thanks !



  • James_CarsonJames_Carson WatchGuard Representative

    Hi @benoit_vannier

    Some of the older firmware versions for the firewalls do have issues with managing APs, but these have since been resolved. Without seeing logs, or the specific situations, about the only advice I can give is to ensure you're on the latest firmware for both the firewalls and APs.

    If your issue persists, I'd suggest opening a support case so that the support team can help.

    Thank you,

    -James Carson
    WatchGuard Customer Support

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