How can I update my hardware firmware without active subscription?
I cannot get help from customer support personal. I purchased 1 month ago 2 older XTM810 devices from Ebay. Both have not been updated for long time per previous owner (2014 is the last licence date on the device). Customer service does not want to give me temp key to update firmware of these devices because "these devices have not been updated for past 5 years and unfortunately we cannot support you anyway, but you can buy an new devices from us".
Really!! You don't want to support your own firmware because it was more that 5 years ago? Lame, lame, lame - you don't care that much about your customers??? Not everyone is rich to buy your devices and maybe one day i can afford your newer device, but not allowing me to upgrade the firmware on the device that is still under support till February 2020 it makes me think twice before i really purchase your products again.
NO ONE operates like this in the business - DELL, HP, ASUS - all provide support for their older product without pushing people to purchase their new offerings. I would hate to switch to different firewall solution (i work with watcguard devices for past 10 years at my work) , but I will be forced to find different firewall if i don't find a normal person who will provide a temporary key so i can upgrade Firmware on the device that should be upgradebale before it reach end of its support life!!
Hope, that someone will respond to this.