Can't get firewalls to connect to DImension for Logging

i have created a new dimension server, and i "enrolled" two firewalls at two different locations to the dimension server. I am able to "Manage" the firewalls from Dimension, but i can't get the firewalls to connect for Logging purposes - when i go to the firewall - the Log Server shows as "Not Connected" from the Dashboard Front Panel. Can you give me an idea as to where to look here? Thank you

Comments

  • For firewalls which are remote from the Dimension server, make sure that the local firewall has a WG-Logging policy with SNAT to the Dimension server from those remote firewalls.

  • James_CarsonJames_Carson WatchGuard Representative

    Hi @HermannMasser

    make sure you've enabled logging to the server -- the manage part is a separate component.

    In Policy manager, it's under setup ->logging -- make sure you have a log server specified.

    -James Carson
    WatchGuard Customer Support

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