* WARNING * AuthPoint Gateway Support
I am a WatchGuard reseller evaluating AuthPoint. I installed the Gateway component to test with a Firebox. The RADIUS component of the product was not responding at all. Log files were empty.
So I called support. They were unable to help me as it's installed on Windows. That's the only version that exists. They also won't support RADIUS, but it's built into their product. I asked them why I should purchase a product they can't support, no answer. I said if you can't support it I'll have to go find a competitor's product. They had no answer. The best the guy could do was apologize for not being able to help me.
I would suggest you not purchase this product as they provide no support for it. Here's a list of things I found broken.
Push authentication doesn't work, notifications never arrive at the phone.
Safe Locations don't work, they are ignored.
RADIUS component of the AuthPoint Gateway doesn't work.
LADP component of the AuthPoint Gateway doesn't work. It passes the LDAP connectivity test, but generates a meaningless error when trying to do a group sync.
If you have some users requiring MFA and some users not, ALL users must be registered and paid for within the portal in order to log in once the MFA is enabled.
Looking for a better product, this one without support isn't an option for anybody.