Crash WatchGuard Mobile VPN wit SSL cliente 12.2

Hi Community,
Every time I execute WatchGuard Mobile VPN wit SSL client 12.2 on win10 pro, application crashes and a dmp file is generated. The crash ocurrs before "Waiting for connection" is shown. This windows account user can execute programs but account has not administrator privileges. With an administrator user, app run succesfully all times.
Any help would be appreciated


  • I have had HORRIBLE experience with the SSLVPN client for a month or so now on my laptop running Win 10 Pro 64-bit. My T35-W is now on 12.5.1 firmware, and the SSLVPN client is the one downloaded via the SSLVPN login page.

    I either get the same crashes you noted, or it flips right back to the login prompt after authenticating and confirming the Duo Security 2FA prompt. If I just log into the SSLVPN login page and authenticate and confirm the Duo prompt on my phone, it connects every single time to the login page. Trying to connect to the SSLVPN itself via the client is a hit-or-miss.

    I have updated and downgraded my laptop's wireless card drivers, and I have removed/reinstalled the SSLVPN client multiple times, always installing it by running as admin and with AV software disabled during installation and connection attempts.

    Still trying to narrow it down!

    Gregg Hill

  • I had this problem too. What I did was going into c:\users\username\appdata\roaming\ and delete the watchguard folder. It will create a new one. By the way anyone know how to read the dmp file? Notepad just shows garbage.

  • RalphRalph WatchGuard Representative

    Hello all,

    We've been unable to reproduce the crash with the information provided in this thread so far. Please open a support case and reference this thread.


  • edited September 2019

    It has been only a few days, but so far, KevCar's suggestion to delete the C:\Users\Gregg\AppData\Roaming\WatchGuard folder has stopped my SSLVPN client from crashing.

    I just realized that deleting the whole C:\Users\Gregg\AppData\Roaming\WatchGuard folder deletes FSM preferences as well, so I will just try deleting the "C:\Users\Gregg\AppData\Roaming\WatchGuard\Mobile VPN" folder if it happens again.

    Gregg Hill

  • RalphRalph WatchGuard Representative

    Hello all,

    Mobile with SSL 12.5.2 resolves this client crash. Please let us know if you see any issues on the new version.

  • That´s good to hear. It´s been over a year ago, i reported this bug and spend quite some time with support without any luck. Good it´s fixed, just to bad, it took so long.

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