WG M290, User space crashed and no way to reboot fw

JRockJRock
in Firebox - Other

Hello,

I have ran in weird situation where it seems that for example IKEv2 VPN works but I cannot administer M290 at all.. I can login to web ui but when trying to go to edit mode (to do changes or reboot device etc..) I get error message telling something like "cannot elevate privileges.." and I can see message "Userspace crash" there in Web UI (sorry to give such fuzzy information but I cannot connect to system at the moment...)

I did logged in to m290 (fw 12.9.xxx) via ssh (there was by the way FAULT-text there too) and tried to reboot module but "reboot" gave "Cannot enter config mode".

Because hardware seems to work ok I think problems are about fw so how do I reboot device without having physical contact to device??? (finding way to do old school root level "shutdown -rf now")

Device is in our Proof-of-concept network so it can be booted at any time

Comments

  • Bruce_BriggsBruce_Briggs

    Since you can't reboot it using the CLI, I expect that a power off/on is likely to be the only way that will work.

    You could try WSM - Firebox System Manager -> File -> Reboot

  • JRockJRock

    For reason unknown my status user cannot login so WSM is out of question while there is no way to use admin user to login.
    I'm quite amazed that there is no command line tool to overcome such situation :neutral:
    Do I really need remote controlled power plug for all WG devices to do such reset?

  • Bruce_BriggsBruce_Briggs
    My guess is that this is an out of memory issue, which is rare from what I have seen
    You can open a support case to see if there is any other option to make it reboot.
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