RDP continuous disconnections via Access Portal after upgrade to 12.11 firmware

IgorIgor
in Firebox - Other

Hello,
Is anyone having trouble with continuous RDP disconnections via AccessPortal after upgrade to 12.11 firmware ?
I already opened a ticket about it and they escalated me to the second level. So far, though, nothing has been discovered yet.
Tks

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @Igor
    Without any connection logs or a potential reason as to why the disconnects are occurring, it'll be difficult to help here. I'd suggest continuing on with your support case since that is already started.

    -James Carson
    WatchGuard Customer Support

  • SEldracherSEldracher

    Hi,
    ich habe das gleiche Problem. Nach dem Update kommt es zu ständigen reconnect. Es ist auch nicht ersichtlich ob es ein Zeit oder Auslaustungsproblem ist.
    Ich bitte um zeitnahe Lösung des Problem.

  • IgorIgor

    WG support mark this problem as hight priority bug but they don't know when it will be fixed. I downgraded my firewall (where they are near to my position) to 12.10.4 version and the pb disappears.

  • SvenSvenssonSvenSvensson

    Got the same problem, very disturbing. Hoping for a quick solution, otherwise, we must downgrade too.

  • John_ShawverJohn_Shawver
    edited December 2024

    We have the same issue. I did downgrade to fix and submitted a case. Just waiting for next update.

  • RobertoLuchiRobertoLuchi

    Same Issue, submitted case, waiting for reply.

  • RobertoLuchiRobertoLuchi

    from watchguard support:

    HI

    I checked and this is exactly the known problem.

    FBX-28684

    since 12.11, the RDP application automatically disconnects when I browse the portal website on the remote RDP server

    There are no workarounds at the moment, everything has been replicated and our development team is working on a resolution.

    It seems that version 12.10.4 is not affected by the same, in case this is a vital function, you could downgrade the firewall and go back to the previous version

    Greetings

  • Z4THZ4TH

    Hello , reply form WG
    According to the information about the bug, it is the version of Guacamole we are using that introduced an issue, and not just for RDP.
    In the Support File, I find the same logs as in the bug report multiple times:

    #

    Feb 4 09:05:13 2025 ###l3.debug guac-standalone[2960]: Updated session 27 last activity time: 52787.

    Feb 4 09:05:22 2025 M290-Bureau local3.debug guac-standalone[2960]: shutdown client connection

    Feb 4 09:06:59 2025 M290-Bureau local3.debug guac-standalone[2960]: Received session delete event for session ID 27

    Feb 4 09:06:59 2025 M290-Bureau local2.info guac-standalone[2960]: msg_id="7600-0001" Access Portal session removed, Session ID=27, User name=p Domain=RADIUS, SSH count=0, RDP count=9.

    Feb 4 09:11:16 2025 M290-Bureau local3.debug guac-standalone[2960]: Updated session 29 last activity time: 53171.

    Feb 4 09:11:39 2025 M290-Bureau local3.debug guac-standalone[2960]: shutdown client connection

    Feb 4 09:12:24 2025 M290-Bureau local3.debug guac-standalone[2960]: shutdown client connection

    Feb 4 09:12:25 2025 M290-Bureau local3.debug guac-standalone[2960]: Received session delete event for session ID 30

    Feb 4 09:27:14 2025 M290-Bureau local3.debug guac-standalone[2960]: Received session delete event for session ID 29

    Feb 4 09:27:14 2025 M290-Bureau local2.info guac-standalone[2960]: msg_id="7600-0001" Access Portal session removed, Session ID=29, User name=p, Domain=Authpoint-Portail, SSH count=0, RDP count=2.

    #

    This bug was opened while I was on vacation, and I see that it affects versions 12.11 and 12.11.1, but not v12.10.4.

    So for now, the only workaround is to downgrade to 12.10.4.

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