RDP continuous disconnections via Access Portal after upgrade to 12.11 firmware

IgorIgor
in Firebox - Other

Hello,
Is anyone having trouble with continuous RDP disconnections via AccessPortal after upgrade to 12.11 firmware ?
I already opened a ticket about it and they escalated me to the second level. So far, though, nothing has been discovered yet.
Tks

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @Igor
    Without any connection logs or a potential reason as to why the disconnects are occurring, it'll be difficult to help here. I'd suggest continuing on with your support case since that is already started.

    -James Carson
    WatchGuard Customer Support

  • SEldracherSEldracher

    Hi,
    ich habe das gleiche Problem. Nach dem Update kommt es zu ständigen reconnect. Es ist auch nicht ersichtlich ob es ein Zeit oder Auslaustungsproblem ist.
    Ich bitte um zeitnahe Lösung des Problem.

  • IgorIgor

    WG support mark this problem as hight priority bug but they don't know when it will be fixed. I downgraded my firewall (where they are near to my position) to 12.10.4 version and the pb disappears.

  • SvenSvenssonSvenSvensson

    Got the same problem, very disturbing. Hoping for a quick solution, otherwise, we must downgrade too.

  • John_ShawverJohn_Shawver
    edited December 17

    We have the same issue. I did downgrade to fix and submitted a case. Just waiting for next update.

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