Users can no longer connect to SSL VPN

MaximeD · October 25

Good morning,

I have a problem with our VPN connection, I've had this problem twice. (Monday morning and this morning)

On Monday, I had to restart the WatchGuard to get it working again.

New people can't connect to the VPN (While at 8:30, there were already 4 people connected).

When I connect to the WatchGuard in the Private Network VPN section then in Mobile VPN and click on "Configure" in the "SSL" tab, it disconnects me from the WatchGuard!

I have this error message in the Traffic Monitor that appears:

2024/10/25 10:20:40 [error] 2991#0: *1587 open() "/usr/share/web/sslvpn/sslvpn.html" failed (2: No such file or directory)

I will have to restart our WatchGuard for this to work (I hope so)

Is this due to a disk space problem on the firewall?

It's only the VPN that doesn't work, the rest works fine

Model: WatchGuard M390
Version: 12.10.4 (Build 701004)

Thanks in advance for your feedback,

MaximeD

MaximeD · October 25

Hello again,

I just noticed that the "Access Portal" module is not working either. As soon as I click on it, it disconnects me from my WatchGuard session on the firewall.

Thanks in advance for your feedback,

Bruce_Briggs · October 25

Review this recent KB article:

Detect and mitigate brute force attacks that target Mobile VPN with SSL (SSLVPN)
https://techsearch.watchguard.com/KB?type=Article&SFDCID=kA16S000000BcPmSAK&lang=en_US

Users can no longer connect to SSL VPN

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