EPDR and Autodesk desktop licensing service stop working

SiSma

Using Autocad on a client with EDPR, Autodesk desktop service stop working with this message "Unable to connect with Autodesk desktop licensing service. Quit and restart Autocad 2025 to try to connect".
This issue are shown after 8.0.23.001 version was installed. As suggest from Autodesk, each path was excluded from EDPR scan and also EXE files but nothing change. Uninstalling EDPR solved the problem and Autocad back to run. Any suggestion to keep protection on?

David_Carro

Hello, @SiSma

Please open a case to support@watchguard.com with your customer name and ID, so we can provide troubleshooting for your query.

Kind regards,

David

SiSma

Hi, @David_Carro
I did it two days ago and this is the hint that solved my problem (probably yes, I have no issue for the moment ):

Please enter the following exceptions under the Code Injection exceptions in EPDR
Here is where to add these exceptions:
1. Navigate to "Settings" > "Workstations and servers".
2. Select the profile that is being used.
3. Expand "Advanced Protection".
4. Scroll down to "Code Injection". These will need to be added under "Excluded processes" below "Code injection exclusions".
5. After adding these you can save the changes

Exceptions:
• wscommcntr4.exe
• acad.exe
• revit.exe
• adsso.exe
• adsklicensingservice.exe
• adpsdkutil.exe
• adpclientservice.exe
• adsklicensingagent.exe
• adsklicensinginsthelper.exe
• adskaccesscore.exe
• adskidentitymanager.exe
• adpclientservice.exe
• adskaccessuihost.exe
• adskupdatecheck.exe
• adskaccessservicehost.exe
• adskexecutorproxy.exe
• lmgrd.exe

Many thanks

David_Carro

Hello,

Exactly, that is the temp solution, but we have opened an RFE.
Please provide your case number so I can add your case to the list of clients to be contacted after we find the definite solution.

Thank you for your patience!
David

Daniel_Meyer

Same problem here at our customers. Please send a feedback here in this thread if the behavior is fixed. Thanks!

Angelo_Cabral_COBA

Hi, Same problem here. Please update. Thanks

David_Carro

the workaround at this moment is to exclude the following processes from the Code Injection analysis:
• wscommcntr4.exe
• acad.exe
• revit.exe
• adsso.exe
• adsklicensingservice.exe
• adpsdkutil.exe
• adpclientservice.exe
• adsklicensingagent.exe
• adsklicensinginsthelper.exe
• adskaccesscore.exe
• adskidentitymanager.exe
• adpclientservice.exe
• adskaccessuihost.exe
• adskupdatecheck.exe
• adskaccessservicehost.exe
• adskexecutorproxy.exe
• lmgrd.exe

For updates on teh subject, please open a case with technical support, and you will be added to a list where all will be informed when solved.

Kind regards,

David

Daniel_Meyer

I have opened a case. Casenumber is 02136876

Sylvain_B

I have opened a case. Case Number
02140216

David_Carro

Hello,

Our technical support department will check your cases and will get back to you through the very case.

Thank you in advanced.

David

AWatchguardCustomer

I have an issue that sounds just like this. Revit splash screen hangs only on PCs with 8.0.23.0001. 30+ reports in the last few days. I'm going to try the workaround. However I had tried turning off all of the protection services via the EPDR admin panel on the PC itself and had the same issue. Unsure if that's because the license service had already crashed and it was too late, but seems odd.

David_Carro

Dear @AWatchguardCustomer

Please, open a case to our technical support department, so we can request more data on the matter.

David

AWatchguardCustomer

David, I opened a case and I appreciate the efforts of support. My question is why were we as an A&E firm allowed to update our console to 8.0.23.0001 when this version was already known to break our primary production software. And why weren't we provided the fix to apply proactively?

David_Carro

Hello, @AWatchguardCustomer

We do provide options for the network administrators to test the versions before upgrading. Those are offered on the settings for the console:
click on the settings tab.
On the left hand side select Per computer Settings
Select the profiles applied to the devices.
Expand Updates,
There you can select if you want an automatic update, or if you prefer to turn that of, applied the updates to certain testing devices, and if everything goes fine on your network, then apply it to all of your devices.

We did not know this was going to affect your production environment.
But as soon as we found there was an issue, we did provide tools to keep the production working with the less security impact.

We are very sorry for any inconvenience created by this issue, and we thank you for your patience.

Regards,

David