I have a problem with T50

GreyBee

My device stop show web GUI. i can't connect by WSM.
can connect only by SSH. but it show cursor with note [Fault]:
all commands by CLI is working - but I'm not a familiar with this interface.
anybody can help to me - how can to restore normal access?

james.carson

Hi @GreyBee

The T50 is an end of life device, and is no longer supported. You can still use it, but please be aware that it no longer gets software/security updates.

The [Fault] on the CLI suggests there was a process crash on the firewall at some point.
You can use the command "show fault-report" to see what processes may have crashed, and the dates from the reports. The command "fault-report send" will send them to WatchGuard, but since the T50 is an end of life device, it's unlikely anything can be done with them.

If you haven't done so, I'd suggest rebooting the firewall. Rebooting may allow you to get back into the firewall.

If that does not work, if you have a backup of your firewall in a working state, I would suggest resetting it, and loading your last backup onto it.

See:
(Reset a Firebox)
https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/backup_upgrade_recovery/recovery_procedures_c.html

(Restore a Firebox Backup Image)
https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/backup_upgrade_recovery/firebox_backup_image_restore_c.html