FIREBOX's stuck in Pending for Update Status in WSM

SecretSquirrelSecretSquirrel
in Firebox - Management Software

In my organization we manage 121 Watchguard Firebox's and regularly push out templates to update Aliases with new subnets. We are running version 12.10.3 and recently we pushed a template to all Firewalls and ALL of them are stuck in Pending for the Update Status. This means that the Firewalls are not updating and the only work around is to put the devices in Basic Management Mode and edit them directly. Even when this is done, saved and switched back to Fully Managed Mode, the Update Status is stuck in Pending. We have rebooted the VM that the WSM server is on, tried to Expire the Lease ect. but nothing is getting the devices out of Pending. Edit: All the devices also show Heartbeat is Unavailable, but we can still ping and access the Policy Manager and Firebox System Manager. Any advice will be appreciated. Thanks.

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hello @SecretSquirrel

    There's a few reasons why your firewall might be stuck in pending. If you're able to provide any log messages (from the firebox of the management server itself) that may help determine what happened.

    Please see:

    (Firebox is in a Pending state on the Management Server)
    https://techsearch.watchguard.com/KB?type=Article&SFDCID=kA16S000000SO2fSAG&lang=en_US

    If you haven't opened a support case, I would suggest doing so -- that may provide a faster way to help. You can open a support case via the support center link at the top of this page.

    Thank you,

    -James Carson
    WatchGuard Customer Support

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