Authpoint not working after reinstall

HeroldEngHeroldEng
in AuthPoint - General

On a workstation I had to remove and reinstall the Authpoint Logon App. I reinstalled using the latest version and I do not receive the authentication prompts when logging in. I've removed and replaced multiple times yet I can't get the prompt regardless of what I do.

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @HeroldEng

    The AuthPoint logon app need to download it's config from the cloud before it will start enforcing policies. If this isn't happening, does the workstation have internet access?

    If you're having issues getting this workstation to sync up, I'd suggest opening a support case. Our team can help take a look at your logs and determine what might be happening. You can open a support case by clicking the support center link at the top right of this page.

    -James Carson
    WatchGuard Customer Support

  • HeroldEngHeroldEng

    I was hoping it was going to be a quick fix, but it's off to the support center I go.

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