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Unable to login to Firewall from WSM and Web GUI

adasiadasi
in Firebox - Authentication

Hello, I have an M290 Firebox which configured and installed a while back. I have been accessing in via WSM and web GUI with no issues.

For some time now, when i try to login again from WSM, i get the error " WSM was unable to connect to the device. The following error has occurred: Internal Firebox error"

When I try to use the Web GUI, i get the error " Unable to add session"

I need help with this. thanks.

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    adasiadasi
    edited April 17

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    james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @adasi

    I'd suggest opening a support case by calling 877.232.3531 or by clicking the support center link at the top right of this page.

    It's difficult to tell what might be happening here with just the error message.

    -James Carson
    WatchGuard Customer Support

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    adasiadasi

    @james.carson ,

    Thanks for your input. I was able to get it resolved by manually rebooting the FW. I had someone do it since I was not physically at the site.

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