Connection to log server refused

Roberto

I have a log server that's been up and running for years with a single M270 connected.
I wanted to add a second firebox to this log server but I forgot the Authentication key, so I changed it both on Log Server -> Server Settings and on M270.
As soon as I saved these changes the firebox has not been able to connect to log server anymore.
In log server I see it as "not connected" and in System Manager -> Status Report I see:

First log server Instance
Primary Server: 192.168.100.12
Primary server error: Connection refused
Status: Not Connected
Active: None
Global Flags: (0x0000)

I also restarted all Watchguard related services on the Windows machine running Log Server.

Is there a way to troubleshoot connection to log server?

Thank you!
Roberto

Bruce_Briggs

Not that I have seen.

Try changing or re-entering the desired key again via copy & paste to both locations.

james.carson

Hi @Roberto

It may help to turn logging off on the firewall to your log server, save, and re-enable it -- that'll restart the entire connection process.

We don't support the Windows log/report server anymore, and it hasn't been updated in several years.

If you're able to run Dimension, I would suggest looking into setting one of those servers up.

(Getting Started with Dimension)
https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/dimension/get-started_dimension_d.html