VPN client not connecting for one computer

NDBRguyNDBRguy
in Firebox - VPN Mobile User

One user cannot connect the VPN client from his home computer. After clicking Connect it hangs with the message: "Waiting for connection. . . Initialization Sequence Completed with Errors (see http://openvpn.net/faq.html#dhcpclientserv)". We can connect with this user's credentials on multiple other computers including a laptop in his same home network. We have the latest client installed, but we have tried using older clients. The Firewall is a T35 that is current on software and has a current license. Any ideas?

Comments

  • Bruce_BriggsBruce_Briggs

    Most likely it is something on the client PC which is blocking this access.
    Any antivirus suite or similar installed?

    You can check the SSLVPN client logs - on Windows, right click on the SSLVPN icon -> View Logs

    You can turn on diagnostic logging for SSLVPN which may show something to help in Traffic Monitor:
    In WSM Policy Manager: Setup -> Logging -> Diagnostic Log Level -> VPN -> SSL
    Set the slider to Information or higher
    In the Web UI: System -> Diagnostic Log -> VPN -> SSL.
    Click the down arrow and select Information

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