Website being blocked by Watchgaurd

ClaritysoftSuppClaritysoftSupp
in Technical Discussion

Our customers use Watchguard protection. Today, they noticed that our website wouldn't load and Watchguard was blocking. The website is https://claritycrm.com. There are no viruses found as per virustotal.com.

Comments

  • Bruce_BriggsBruce_Briggs

    You need to open a support case with WatchGuard for find out why is is being blocked.

    This is the domain I get when I try to access your site when using the WG DNSWatch DNS servers.
    blackhole.dnswatch.watchguard.com

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @ClaritysoftSupp

    I checked the webblocker category for https://claritycrm.com/ and it is categorized as "Business and Economy"

    I would suggest creating a support case (you can use the support center link at the top right of this page.)

    If you're able to get more info from your customers, I would suggest including a screenshot of whatever block page they are getting (this can help us determine what specific service is blocking your site.)

    I do see right now that two vendors are flagging your URL as phishing -
    https://www.virustotal.com/gui/url/acefd5ed12467770475ae794e3997d4c3650572dd94a533106a667a5974a3907/detection

    Do your customers see a block page about phishing?

    -James Carson
    WatchGuard Customer Support

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