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SSL VPN Client gets stuck at "Connecting" status before failing

DairymanDairyman
edited December 2023 in AuthPoint - General

One of our remote users in China is unable to connect. The Client gets stuck at "Connecting" Status and then fails after a while. No known changes were made to the client/computer. The user was able to connect previously.
Any idea why this is happening? The user needs to access the corporate network in North America. I have attached the log file.
Thank you in advance for your help.

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    Bruce_BriggsBruce_Briggs

    Could be that the great China firewall is now blocking this.

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    james.carsonjames.carson Moderator, WatchGuard Representative

    The log suggests that the VPN is able to authenticate to the firewall, but is failing to stand up the actual tunnel. Judging by the location, Bruce's suggestion is likely.

    You can try having the user connect to a different IP or use a different VPN type, but there is no guarantee that this will work if the traffic is being blocked.

    -James Carson
    WatchGuard Customer Support

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