Firecluster update failure

D4rkSevenD4rkSeven
in Firebox - FireCluster

Early this morning I programmed a firecluster to update from version 12.8.2 to version 12.9.4. The upgrade was partially failed, apparently only one of the members upgraded correctly and the other one failed. Now I have the problem that since the members are running different firmware versions, the cluster no longer works. The firebox that is working is the one with firmware 12.8.2.

Is there any way to get the cluster working remotely?

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @D4rkSeven

    The least disruptive way to correct this would be to:
    -unplug the inactive member from the network.
    -factory reset it.
    -Connect to it using WSM, and upgrade it to 12.9.4.
    -Reset one more time.
    -Plug the unit back into the network.
    -Use cluster discover member to bring the member back into the cluster.

    https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/ha/cluster_discover_member_wsm.html

    Without any info related to the failure, I can't really suggest any way to prevent this from happening again in the future. If this continues to happen, I would suggest opening a support case for this issue.

    -James Carson
    WatchGuard Customer Support

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