Need to replace a defective brand new T35
I just submitted this issue as a critical Customer Care case, but I don't know if that is best or if a Technical Support case is better, or if it matters.
I just took a brand new T35 out of the box, plugged it in, and turned it on. It worked the first time, but then after the initial web UI config, I shut it off and tried to turn it on again, but it won't power on unless I play with the power switch. All power connections have been checked.
I have to flip the power switch several times on/off/on to get its lights to stay on. It will flash all the lights for a split second, then all lights go off. I flip the switch off, back on, off, back on, and I have to do this several times, and the lights finally stay on and it boots up. I took a video of it on my cell phone.
I will not be installing this device at a my client's office!
I need it replaced ASAP because their T50 that it is going to replace is about to expire on August 12, 2019.
Fireware 12.5.1 build 601804
WSM 12.5.1 build 601717
ISP = Spectrum Cable 100 x 10 service
Management computers: Win 8.1 Pro 64-bit, Win 10 Pro 64-bit, Server 2012 R2